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CUSTOMER CARE CENTER

For us, service means reacting flexibly to the wishes of our customers. We want to give our customers the security of knowing that they have made the right decision in choosing us as their partner.

FLEXIBLE SERVICE TO MEET CUSTOMER REQUIREMENTS

With GRAFE, you not only have a high-quality supplier of masterbatches & compounds at your side, but also a reliable partner at all times, whether through perfect logistics, our technicians on your site or our expertise as consultants even during project planning.

SERVICE AT A GLANCE

 

  • Expertise as consultants
  • Service on demand
  • Logistics
ADVICE

Our competence, many years of experience and technical expertise enable us to work with our customers to develop ideas for the products of the future together – quickly, flexibly and reliably. Our professional team is here to advise you: field and sales office staff, experts from the Technical Center, application engineers and specialists from departments including the Color Design Center, Material Science Center, Analytical Center and Quality Assurance Center.

SERVICE ON DEMAND

Customer proximity is the core of our corporate philosophy and our future-oriented research. For you this means: we manufacture to your individual needs. Every order is specifically tailored to your production. Thanks to our experience and flexibility, our innovative products are available quickly and easily. On request, we also produce small masterbatch and compound quantities for you. Of course, the consistently high GRAFE quality also applies here.

We look forward to hearing from you!

Our contacts are here for you from development to series production. If required, our application engineers will be happy to advise you on site, a unique support service offered by GRAFE. We offer comprehensive support if problems occur on site. Our employees provide professional assistance in setting up machines and ensuring that your product corresponds fully to the sample we have delivered.

PERFECT GRAFE LOGISTICS

We guarantee short delivery times of no more than five working days. This unusually fast order processing is based on perfect production logistics and a high degree of automation. Our internal Engineering department is responsible for ensuring the shortest possible throughput and set-up times. This is outstanding service – and not only for large quantities!

Large orders or small projects, we always work with the same care and speed. And this is another example of GRAFE’s speed: 10,000 new formulations in 365 days.

Quickly completed – quickly with you.

OUR SERVICE CENTER

We impress our customers not only with quality and price, we also offer a comprehensive range of individual services and benefits.

CUSTOMER CARE

No task too complicated – no order too small.

TECHNICAL CENTER

Simulation of almost any production process.

ANALYTIC CENTER

Always in line with 
increasing requirements.

QUALITY ASSURANCE

We are always at the cutting edge of science and technology.

GRAFE ON DEMAND

Notask too complicated – no order too small. Customer proximity is the core of our corporate philosophy and our future-oriented research. For you this means: we manufacture to your individual needs. Every order is specifically tailored to your production. Thanks to our experience and flexibility, our innovative products are available quickly and easily.

On request, we also produce small masterbatch and compound quantities for you. Of course, the consistently high GRAFE quality also applies here. We look forward to hearing from you!

The unique support service offered by GRAFE. We offer comprehensive support if problems occur on site. Our employees provide professional assistance in setting up machines and ensuring that your product corresponds to the sample we have delivered.

DEVELOPMENT

The Development department at GRAFE never stands still. On behalf of our customers, we are already looking today for solutions to the problems of tomorrow. With one of the largest research departments in the industry in-house and close cooperation with academic institutes, we are always at the cutting edge of science and technology for our customers.

TECHNICAL CENTER

In order to be able to evaluate our customers’ specifications perfectly in terms of color and function, we produce parts in the sampling process using customer-specific manufacturing methods. Whether it’s injection-molded plates, spun fibers, blown films or extruded profiles, the Technical Center is fully equipped for almost every processing method.

  • Injection molding machines in different sizes
  • Flat film and film blowing system for the packaging industry

 

  • Profile and panel system for the furniture and construction industry
  • Spun fiber plant for production and sampling of spun-dyed synthetic fibers
  • Thermal analysis
  • Microscopy
  • Spectroscopy
  • Chromatography
  • Mechanical testing
  • Flame testing
  • Pressure filter testing
  • Film tests

PERFECT IN-HOUSE LOGISTICS

We guarantee short delivery times of no more than five working days. At GRAFE, this unusually fast order processing is based on perfect production logistics and a high degree of automation.

Our internal Engineering department is responsible for ensuring the shortest possible throughput and setup times. Outstanding service – not only for large quantities. Large orders or small projects, we always work with the same care and speed. And this is another example of GRAFE speed: 10,000 new formulations in 365 days.

INDIVIDUAL, PROFESSIONAL SERVICE AND ADVICE

Masterbatches, additives or compounds – we are specialists in the modification of plastics and support you in the development of your tailor-made products. Our color designers and plastics specialists support you in your projects with creativity and inspiration.

LET’S GET STARTED

Call us on +49 (0) 36459 45 0. Send us an e-mail to grafe@grafe.com or click here to use our contact form: