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SERVICE CENTER
BY GRAFE

For us, service means reacting flexibly to the wishes of our customers. With our service promise, we give them the security of knowing that they have made the right decision in choosing us as their partner.

GRAFE SERVICE CENTER

we offer customer advice from development to series production and, if required, we provide application engineers on site. We also attach great importance to quality management – and to excellent effect! We are certified according to IATF 16949:2016 and ISO 9001:2015.

01 - CUSTOMER CARE CENTER

No task too complicated – no order too small.

FLEXIBLE SERVICE TO MEET CUSTOMER REQUIREMENTS

GRAFE not only offers you a comprehensive online customer center for tasks to be completed at short notice, but GRAFE also has a whole team of professionals at your disposal to support you in your projects.

SERVICE AT A GLANCE

 

  • Expertise as consultants
  • Service on demand
  • Logistics
ADVICE

Our competence, many years of experience and technical expertise enable us to work with our customers to develop ideas for the products of the future together – quickly, flexibly and reliably. Our professional team is here to advise you: field & and office staff, experts from the Technical Center, application engineers and specialists from departments including the GRAFE DESIGN CENTER, Material Science Center, Analytical Center and Quality Assurance Center.

SERVICE ON DEMAND

Customer proximity is the core of our corporate philosophy and our future-oriented research. For you this means: we manufacture to your individual needs. Every order is specifically tailored to your production. Thanks to our experience and flexibility, our innovative products are available quickly and easily. On request, we also produce small masterbatch and compound quantities for you. Of course, the consistently high GRAFE qualityalso applies here.

We look forward to hearing from you!

Our contacts are here for you from development to series production. If required, our application engineers will be happy to advise you on site, a unique support service offered by GRAFE. We offer comprehensive support if problems occur on site. Our employees provide professional assistance in setting up machines and ensuring that your product corresponds to the sample we have delivered.

PERFECT GRAFE LOGISTICS

We guarantee short delivery times of no more than five working days. This unusually fast order processing is based on perfect production logistics and a high degree of automation. Our internal Engineering department is responsible for ensuring the shortest possible throughput and set-up times. This is outstanding service – and not only for large quantities. Large orders or small projects, we always work with the same care and speed.

Quickly completed – quickly with you.

02 - TECHNICAL CENTER

Simulation of almost any customer-specific production process.

ADAPT TO SURFACE

With the aid of our modern machinery we are able to simulate almost any production process for sample parts with your color specifications in advance 

  • Various injection molding machines
  • Blown & cast film system
  • Blow molding plant
  • Profile extruder
  • Pressure filter system
  • Rotomolding plant
  • Spinning fiber plant
  • Laboratory extruder
  • Twin screw extruder

03 - ANALYTIC CENTER

Always in line with the growing requirements of our
customers.

Techniques from the fields of chemical, physical and material analysis

The research and development work is carried out with the aid of the latest technologies and helps us to meet the constantly growing demands for functionality and maintain the innovative character of our products.

  • Thermal analysis
  • Microscopy
  • Spectroscopy
  • Chromatography
  • Mechanical testing
  • Flame testing
  • Pressure filter testing
  • Film testing

04 - QUALITY ASSURANCE CENTER

GRAFE stands for quality “made in Germany”.

QUALITY SERVICE FOR ALL CUSTOMERS

In order to ensure the high quality of our masterbatch & compounds, our Quality Assurance department checks every production run in detail. That’s just one of the reasons why we are certified according to IATF 16949:2016 and ISO 9001:2015.

INDIVIDUAL, PROFESSIONAL SERVICE AND ADVICE

Masterbatches, additives or compounds – we are specialists in the modification of plastics and support you in the development of your tailor-made products. Our color designers and plastics specialists support you in your projects with creativity and inspiration.

LET’S GET STARTED

Call us on +49 (0) 36459 45 0. Send us an e-mail to grafe@grafe.com or click here to use our contact form:

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